Refund Policy

Refund Policy

LadyLLondon Design Your Dream structure is entirely made to order with progress images throughout, and confirmation to craft, ensuring clients are in control of their finished design at every step of the way so it is highly unlikely clients will need to return anything.

Therefore automatic refunds will only be offered on pieces that are faulty or delivered broken. If the jewellery is faulty in some way then we will of course fix or replace the piece including reasonable deliver costs as needed.

LadyLLondon reserves the right to offer refunds in other circumstances should the individual situation warrant that policy.

LadyLLondon are totally client focused and your satisfaction is paramount so if in doubt please send a message and we'll see what can be done.

Creatively Yours LadyL xoxo